At Vismity, we take great care in ensuring that every product is delivered in perfect condition. However, if you receive a damaged or defective item, we’re here to help.

Returns & Exchanges

• We do not offer returns or exchanges for reasons other than product damage.
• A return or exchange is only applicable if the product is damaged or defective upon delivery.
• To be eligible, please notify us within 48 hours of receiving the order.
• Valid photo/video proof of the damage must be shared via email or WhatsApp for verification.
• Once approved, we will offer a replacement of the same product.

Conditions

• The item must be unused, unwashed, and in original packaging with tags intact.
• We do not accept return requests for  color variations, or change of mind.

Important Notes

• We do not offer refunds for final‑sale items.
• No Cash on Delivery (COD) available.
• Returns will not be accepted if the damage is reported after 48 hours of delivery.
• The decision of our quality check team will be final regarding eligibility